The DiseaseTrak call center is staffed Monday through Friday,
8 a.m. to 5 p.m. CST, with highly trained customer service representatives (CSRs). Our agents are HIPAA compliant, receive program-specific training, and are monitored regularly to ensure that our clients receive best-in-class service. |
Additional call centers branded for clients may vary in hours, staff, and services and are operated independent of the DiseaseTrak call center. |
We use the most advanced real-time Customer Relationship
Management (CRM) technology to seamlessly direct all calls. |
The call center performs a variety of services to support virtually all
aspects of patient, provider, subscriber, and client programs: |
• Live support from customer service representatives during business hours |
• Pre- and post-launch marketing calls and mailings |
• Web transaction processing |
• Application processing and enrollment services for patient assistance programs |
